Sakineh Gilavand
Department of Education Development Center, Dezful University of Medical Sciences, Dezful, IranPublications
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Research Article
Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
Author(s): Ahmad Moosavi, Abdolreza Gilavand* and Sakineh Gilavand
Introduction: Focus on the quality of educational services of the universities is one of the effective factors in their success and survival. Thus, the study examined the quality of educational services of nursing students at Dezful University of Medical Sciences in southwest of Iran according to SERVQUAL model. Materials and Methods: The study was descriptive conducted in 2018 on 101 nursing students, of whom 39 (37.6%) were male and 62 (61.4%) were female. The data collection tool was SERVQUAL standard questionnaire. Data analysis was done in SPSS24 using descriptive statistics (mean and standard deviation) and inferential statistics (paired t-test, bivariate t-test, and one-way analysis of variance). Results: The results showed a negative gap in all aspects of quality of educational services. Accountability (-1... Read More»